Sales Training
It is our experience that hoteliers may often have a great product and marketing program, but still struggle to optimize revenue because their front-line team lacks the critical skills necessary to optimize revenue from each guest. Reservation agents may not know how to close a sale, front desk agents may not be effective in upgrading rooms for an additional fee or selling additional services such as spa reservations, and your food and beverage team may lack the skill necessary to sell that extra cocktail or dessert for the entire table. This revenue per available guest strategy can drive significant additional revenue to your bottom line when every member of your guest-facing team is trained to sell. We can custom design and deliver a training program specifically to optimize revenue from each and every guest.
For more information on our sales training services, please contact us.